Davinci Gold Casino Terms of Use

These Terms and Conditions describe the rules that apply when you register for and use Davinci Gold. They explain the relationship between us and our customers, set out responsibilities for account holders, and describe how promotions, payments and disputes are handled. By creating an account or using our services you agree to follow these terms and any additional rules displayed on the site.

Account responsibilities

Account holders must provide accurate, complete and current personal information. You are responsible for maintaining the confidentiality of your login details and for any activity on your account. If you suspect unauthorised access you must notify us immediately.

Verification

We may require proof of identity, address or payment method to confirm your account. Verification documents should be genuine and clearly legible. Until verification is complete we may limit access to certain features, including withdrawals.

Account control

We may suspend, close or restrict accounts where we suspect fraud, multi-accounting, bonus abuse, chargebacks or other breaches of these terms. Accounts left inactive may be treated in accordance with our inactivity policy and may incur administrative actions as set out on the site.

Eligibility requirements

To register you must meet the minimum age and residency requirements that apply in your jurisdiction and have the legal right to use our services. You must not open more than one account unless explicitly permitted. If you do not meet eligibility criteria we may close your account and refund any remaining balance subject to verification and checks.

Acceptable platform use

Use of the platform must comply with applicable law and these terms. Prohibited activity includes gambling with stolen funds, attempting to manipulate games or outcomes, using automated play tools where not permitted, and abusing promotional offers. We reserve the right to take action where play patterns or behaviour indicate unfair or abusive use.

General bonus and promotion rules

Promotions are subject to specific terms which will be displayed when you opt in. General conditions include one promotion per person unless stated otherwise, contribution weightings for different games, maximum bet limits while wagering bonus funds, and wagering requirements where applicable. Winnings from promotional offers may be subject to restrictions and maximum cashout caps. We may void bonuses and associated winnings if terms are breached.

Deposits and withdrawals

Payment methods available to you are shown in the cashier. Minimum and maximum amounts may vary by method and by jurisdiction. We may apply identity and source-of-funds checks before processing withdrawals. Withdrawals may be returned to the original payment method where possible. You are responsible for any fees charged by your bank or payment provider.

Dispute resolution

If you have a complaint please contact our support team in the first instance. We will aim to resolve issues promptly and fairly. If you remain dissatisfied you may request escalation as described in our complaints procedure. Where disputes cannot be resolved directly we will engage with any independent or external dispute resolution process applicable to our operations.

Updates to terms and conditions

We may update these terms from time to time to reflect changes in the service, legal requirements or operational practice. We will publish revised terms on the site and indicate the effective date. Continued use of your account following publication constitutes acceptance of the updated terms.