Responsible Gambling

At Davinci Gold we are committed to safer gambling and helping players keep control. Our aim is to provide clear tools and practical guidance so that play remains enjoyable, safe and within personal limits.

Our approach to player protection

We apply straightforward principles to protect players: transparency about account tools, easy access to limit controls, fair treatment during verification and prompt action when a player asks for help. We encourage responsible play and will support customers who need to slow down or stop gambling.

Activity-control tools

Deposit limits

You can set daily, weekly and monthly deposit limits on your account. These limits are applied immediately and can be reduced at any time. Increases may require a cooling-off period before they take effect.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. Setting a loss limit gives you greater control over spending and is applied to real-money activity across your account.

Time limits and session reminders

Session reminders are available to notify you after a set time spent logged in. You can also set daily or weekly play time limits to help manage how long you spend playing.

Account breaks and self-exclusion

If you need a break, request a temporary account suspension for a period of hours, days or weeks. For longer-term protection you can self-exclude for months or years. Self-exclusion prevents account access and stops marketing communications for the chosen period.

Recognising signs of problematic behaviour

Look out for changes such as spending more than intended, chasing losses, neglecting other responsibilities, hiding activity or borrowing to gamble. If you notice these signs in yourself or someone close to you, consider using the controls above and seeking support.

Practical tips for staying in control

Set sensible deposit and loss limits before you start. Treat gambling as a form of paid entertainment, not a way to make money. Take regular breaks, check your account history to review deposits and losses, and avoid gambling when stressed or under the influence of alcohol. Share concerns with a trusted friend or family member if needed.

Professional help and support organisations

If gambling is causing harm, professional support is available. In the UK you can contact organisations such as GamCare, Gamblers Anonymous or NHS mental health services for confidential advice and treatment options. For industry-wide self-exclusion consider national schemes such as GAMSTOP. If you need immediate help, reach out to a local support service or your GP.

If you have questions about our responsible gambling tools or need assistance applying limits or self-exclusion, contact our support team and we will help you through the process.