Privacy Statement

This Privacy Policy explains how we at Davinci Gold collect, use and protect the personal information of players in the United Kingdom. We describe the types of data we gather, why we use it, who we share it with and how you can exercise your privacy rights. Our aim is to be clear about how your information is handled when you register, play, deposit or contact our support team.

Types of data we collect

Personal data

When you register for an account we collect personal information such as your name, date of birth, address, email address, telephone number and proof of identity where required for verification. We also record account credentials and any preferences you choose in your profile.

Technical data

We collect technical information automatically when you use the site, including IP address, device and browser type, operating system, language settings and device identifiers. We also log connection and performance data to help keep the service running smoothly.

Transactional and activity data

Information about deposits, withdrawals, wagers, game history, bonuses used and other account activity is recorded. We keep records of communications with customer support and any disputes, as well as KYC and compliance checks required under applicable law.

How we use your information

To create and manage your account, verify identity and process payments.
To detect and prevent fraud, money laundering and other abuse.
To respond to customer support enquiries and manage disputes.
To comply with legal and regulatory obligations and keep records.
For site security, system maintenance and performance monitoring.
Where you consent, to send marketing communications and promotional offers, which you may opt out of at any time.
To carry out analysis and improve our services, including game and feature development.

Data protection and storage

We protect personal information using appropriate technical and organisational measures, for example encrypted connections (TLS), access controls and routine security reviews. Data is stored on secure servers and retained only for as long as necessary for the purposes set out here or to meet legal obligations. Where third parties process data on our behalf they are contractually required to maintain similar security standards.

Cookies and tracking technologies

We use cookies and similar technologies to operate the site, remember settings, support payments and understand site usage. Some cookies are essential for account security and session management; others are used for analytics and advertising. You can manage cookie preferences through our cookie banner and via your browser settings, though disabling certain cookies may affect site functionality.

Your rights

You have the right to access the personal data we hold about you and to request correction if it is inaccurate.
You may request deletion of your data where there is no legal reason for us to retain it.
You can object to or restrict certain processing and withdraw any consent you have given for marketing.
Where applicable, you may request a portable copy of your data in a common format.

Access, correction and deletion

Requests to access, correct or delete your data can be made via your account settings or by contacting our support team through the site. We may need to verify your identity before complying with requests. Certain information may be retained where necessary for legal, tax or regulatory purposes.

Information sharing and third parties

We share data with payment processors, identity verification and fraud prevention services, game providers, hosting and analytics providers, and other service suppliers who help deliver our services. We may also disclose information when required by law or to protect our rights. Third parties act as processors or independent controllers as described in their own policies and are bound by contractual safeguards where appropriate.

Privacy policy updates

We may update this policy from time to time. Material changes will be notified on the site or via your account. The most recent version will always be available on our website and will show the date it was last revised.